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1.7. Troubleshooting Issues with Advanced Features

This document is for users using a district-owned Mac computer.  If you are using a district-owned PC, contact the Helpdesk for assistance.  Advanced printer features are not available to Chromebook users.

If you are having troubles using the advanced printer features available on our MFP fleet or your documents print in a reverse order, you can follow the steps below to check that the driver is properly selected on your computer.

First, open System Preferences.

Next, click on Printers & Scanners.

In the printer list on the left, make sure Follow Me Black and White is highlighted.  Looking on the right, check what is shown after Kind:

If your Kind starts with "SHARP MX", contact the Helpdesk for further troubleshooting.  These directions will not solve your problem.

If your Kind starts with "Generic Printer" or "Generic PPD", click the minus button under the printer list, and confirm deletion of the printer.

Next, restart your computer.  When your computer restarts, the printer will automatically reinstall with the correct set of drivers.

You should now be able to print using the advanced MFP features.