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1.9. Print jobs not showing up at printer (Mac)

If you are printing from a Mac and the jobs are not showing up at the printer, please follow these troubleshooting steps.

 

1.  Make sure you are connected to the PLCS Secure wireless network.

     

2.  Click Jamf Connect  icon on the top toolbar.   

     

     Click  "Reconnect..." and type in your district password.

     

     

3.  Make sure printers are not Paused. Open System Preferences.

     

     Click Printers & Scanners

     

     Click either the "Follow You Queue (Color or Monchrome)" to open that Printer Queue.

     

     Click the Printer Queue Button.

     

Click the Play button in the upper right corner of the print queue

 

These steps should fix the problem. If not, please submit a Help Desk ticket. 

 

 

 

 

 

 

 

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